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What type of problem are you having?
What type of air conditioning problem are you having?
This can be caused by your thermostat.

Find your thermostat and make sure it is:

  • On
  • Set at least 3 degrees below room temperature
  • Turned "cool" (not "fan" or "heat")

If the thermostat's screen is completely blank, the battery may be dead. You'll need to replace it.

Did that solve your AC problem?
Your air filter may be dirty.

It seems small, but a dirty air filter can cause serious heating and air conditioning problems. Check yours and change it if it’s visibly dirty.

Did that solve your problem?
Is your outdoor unit running?

What's my "outdoor unit"?

Your air conditioner is likely a split system. That is, there is an outdoor unit responsible for cooling your air and an indoor unit that blows the air through your home. The outdoor unit is usually in your backyard or side yard.

Your AC’s circuit breaker may have been tripped.

Here’s what to do:

  • Find your breaker box and look for the circuit labeled “air conditioner”.
  • Try flipping that circuit to “off” and then “on”.
  • Give your air conditioner a couple minutes and see if it comes on now.

Note: If your air conditioner is regularly tripping your circuit breaker, contact us immediately as there is a larger problem.

Did that solve your problem?
Is there air coming out of your vents?
Is there ice on your outdoor unit?
Is there standing water in the drain pan?
Sounds like you need a pro.

Sorry, it’s nearly impossible to diagnose a strange sound without hearing it. But we’d still be happy to help!

Schedule your repair appointment
High Five!

Glad we were able to help you solve your air conditioning problem. We’ll be here if you need us again in the future.

Still wanna talk? Contact us online

Sounds like you need a pro.

Sorry, but you’ve exhausted our computer’s knowledge as the problem is likely too complicated to handle here. You’re gonna need a professional air conditioning repair person.

Please turn off your air conditioner and get professional help.

Schedule your repair appointment
You likely have a problem with the condensate drain. Turn off the system and contact an AC professional
What type of heating problem are you having?
What type of smell ?
Did you just turn your heater on for the first time this winter?
Is the noise coming from the outside or inside unit?
What type of heater do you have?
What type of heater do you have?
This can be caused by your thermostat.

Find your thermostat and make sure it is:

  • On
  • Set 3 degrees above room temperature
  • Turned to “heat” (not “fan” or “cool”)

If the thermostat’s screen is completely blank, the battery may be dead. You’ll need to replace it.

Did that solve your problem?
What best describes your heating problem?
Make sure power is getting to the furnace

Try this:

  • Check your home’s electrical panel. Flip the furnace’s circuit to “off” and then “on” again.
  • Look for a switch (like a light switch) near your furnace and make sure it is set to "on".
Did that solve your problem?
This can be caused by your thermostat.

Find your thermostat and make sure it is:

  • On
  • Set 3 degrees above room temperature
  • Thermostat is set to "heat"
  • Turned to “heat” (not “fan” or “cool”)

If the thermostat’s screen is completely blank, the battery may be dead. You’ll need to replace it.

Did that solve your problem?
Is your outdoor unit running?

What's my "outdoor unit"?

Your heat pump is likely a split system. That is, there is an outdoor unit responsible for heating your air and an indoor unit that blows the air through your home. The outdoor unit is usually in your backyard or side yard.

Is there ice on your outdoor unit?
Your heat pump’s circuit breaker may have been tripped.

Here’s what to do:

  • Find your breaker box and look for the circuit labeled “heat pump” or “air conditioner”.
  • Try flipping that circuit to “off” and then “on”.
  • Give your heat pump a couple minutes and see if it comes on now.

Note: If your heat pump is regularly tripping your circuit breaker, contact us immediately as there is a larger problem.

Did that solve your problem?
Is there steam coming from the unit, as well?
This is your heat pump's normal defrost mode.
Sounds like you need a pro.

Sorry, but you’ve exhausted our computer’s knowledge as the problem is likely too complicated to handle here. You’re gonna need a professional heating repair person.

Please turn off your heater and get professional help.

Schedule your repair appointment
High five!

Good! Glad we could help. We'll be here if you need help again in the future.

Still wanna talk? Contact us online.

Sounds like you need a pro.

Sorry, but you’ve exhausted our computer’s knowledge and the problem is likely too complicated to handle here. You’re gonna need a professional heating repair person.

Please turn off your heater and get professional help.

Schedule your repair appointment
Turn off your furnace now!

There could be a dangerous gas leak in your home. Turn off your furnace immediately and contact a heating repair person.

Schedule your repair appointment
This is your heat pump's normal defrost mode. (show video)
You need your regular maintenance

This is usually caused by a dirty coil and/or lack of regular maintenance on your heater.

Schedule your system renovation
This is likely normal.

The smell should go away in a few minutes.

Contact us if the smell persists.

Sounds like you need a pro.

There are a number of possible causes for your problem.

Instead of us guessing over the internet, we recommend you contact a professional to come take a look.

Schedule your repair appointment
OR

Want a professional's help?

You can click here to schedule your repair and we'll take care of the rest.

Troubleshoot with Bobby