Not all heating and air companies do the right thing. When you call someone to help with your home, you should be able to trust they’ll take care of it and make sure your family stays safe and comfortable. Unfortunately, that’s just not always the case. You deserve better! If your old HVAC company does any of these things, it might be time to look for someone else.
They Show Up in Unmarked Vehicles
Having vans with the company name on them isn’t just a matter of looking good, it’s a matter of safety! You don’t wanna risk letting just anyone into your home. If your HVAC company has marked vehicles, that means you can rest easy knowing who’s showing up to your door. When you call Morris-Jenkins, no matter if it’s for HVAC, plumbing, or electrical, we’ll ALWAYS show up in a Morris-Jenkins van or truck (it’s hard to miss our vehicles!). That way, you know exactly who’s at your house.
They Have a Lot of Bad Reviews
A heating and air conditioning company might look ok on paper, but when you Google them, what shows up? If they don’t have any reviews, or they have a lot of bad reviews, it might be best to keep researching and pick someone else! You never wanna go with a company with a bad reputation. Reviews from people in your community can say a lot about them!
Our technicians work hard to take care of families in the greater Charlotte area, and that’s why we have tens of thousands of reviews with a 4.9-star average!
They Push Unnecessary Sales
When you call someone for help with your heating or air conditioning, sometimes you expect to need a replacement part or some sort of service to fix it, but some companies take advantage of your desperation and try to push things you don’t need. They use scare tactics and big words to confuse you into spending money you don’t need to spend. That’s not right!
When you call Morris-Jenkins out for help with your home, we’ll do a few things differently than other companies you’ll meet. For starters, we won’t recommend things that won’t genuinely help your home! If one of our techs recommends something, it’s only because they actually know it would help. When we explain things, we like to describe them in a way anyone can understand. Sometimes, that means we’ll draw pictures if that’s what it takes! You deserve to know what’s going on in your home and what we’re proposing doing to fix it. And we won’t push you or pressure you to make a decision. No matter what, we’ll give you several options with every repair or installation as well, because no one knows your home and your family’s needs like you do!
Arriving Late (or Not at All!)
You’re a busy person, and your time is precious. You shouldn’t have to wait around all day for someone to help you with your home. And what’s worse is so many HVAC companies give you long appointment windows, so when the tech shows up late (or doesn’t show up at all), it’s EXTRA frustrating. It’s disrespectful of your time, and you deserve better.
When you call Morris-Jenkins, you’ll get a two-hour appointment window, and you can count on us to be on time! In fact, we’ll even call you when we’re on the way. You’ll also get a link to watch our location, so you know exactly when to expect us.
They Only Wanna Refill Your Refrigerant
Did you know air conditioners don’t “use up” refrigerant?
If you hired an HVAC company to help with your broken air conditioner and they just recommended topping off the refrigerant (aka Freon), they’re doing you a huge disservice! Low refrigerant means your air conditioner has a leak, and just adding more without actually addressing the problem itself is wasting your money and further damaging your AC.
They Only Fix the Obvious Problem (They Don’t Check Your Whole System)
When weather in the Carolinas gets super hot, most companies are focused on fixing the obvious issue and then moving on to their next call because things get busy. But sometimes, the obvious issue isn’t the only issue! That’s how you end up needing to call them back out later because your home still won’t cool down. Not only that, but sometimes you may not have another problem yet, but something may be in bad shape after running a broken air conditioner, and you won’t know until you have a new problem and your family is left uncomfortable again.
When we get called out for a broken air conditioner, we’re gonna take our time to do a full evaluation of the whole system so we can not only get your AC running that day, but we can help prevent future issues so you can stay cool ALL summer!
They Leave a Mess
You’re proud of your home, and you should be! Some heating and cooling companies out there don’t respect your space like they should. Heating and air conditioning can be a messy job, and no one wants dirt and grime tracked into their home. Your HVAC technician should always wear shoe covers in your home to protect your floors. Not only that, but they should be cleaning up after themselves with any repair or installation they do. You deserve to enjoy your home and equipment without worrying about cleaning up after a technician!
They Don’t Follow-Through on Your Warranty
New equipment or repairs usually come with a warranty, and HVAC companies should uphold these warranties. Unfortunately, not all of them do. A lot of companies will give you a warranty on your equipment or your repair, but they aren’t able to follow through if you need help. If they even do anything at all, they often make people wait days or weeks before they’ll come out and check on your air conditioner or furnace. That’s not fair to you! New installations or repairs should come with the peace of mind that they’re gonna work. And sometimes, equipment fails, but you should be able to trust it’s taken care of.
They Only Repair & Never Recommend Routine Service
Routine maintenance is the best way to keep your heating and cooling system in great shape for years! If your HVAC company isn’t recommending routine maintenance and they only believe in fixing problems, they don’t have your best interest in mind.
They Don’t Offer Multiple Ways to Reach Out
It should be easy to get in touch with your HVAC company when you need help. After all, you should never be uncomfortable in your own home! Does your HVAC company offer multiple ways for you to get ahold of them? Are you able to text them? Email them? Message them online? Schedule from an online portal? Or do they just have a phone number you can call and hope someone picks up?
Mr. Jenkins Told Me to Do Things the Right Way, Not the Easy Way
You deserve service you can trust. When you need help with your heating or cooling in your home, you can call, text, or message Morris-Jenkins. You’ll reach a REAL local who wants to help you. We’ll get a technician scheduled for your home FAST. When they get there, they’ll show up in a Morris-Jenkins vehicle and take measures to protect your home.
Even if you just call us out for a simple repair, we’re gonna take a look at your whole heating and cooling system to make sure it runs well the rest of the season! We’ll never pressure you to buy things you don’t need, we’ll stay true to our warranties, and you’ll experience the difference with service like you’ve never seen before!
