Faithfully serving Charlotte for over 60 years
The Morris-Jenkins story starts in 1958 when Luther Morris started with a pick-up truck, a tool shed and a simple philosophy: do what’s right by the customer.
As his business grew, he became known for sales and installations of quality air conditioning and heating systems. Always innovative and pioneering, Luther installed the first Gas Pak in the region. Gas Paks now account for more than 20% of all residential systems in the market.
He grew the business to 12 employees and developed a reputation for honesty and quality before deciding to retire and sell the business to Dewey Jenkins in 1990.
Mr. Jenkins changed the name to Morris-Jenkins and began an emphasis on service that continues to this day. But he did more. He established the company’s core values, with which we still begin every meeting:
He then added this philosophy which is central to our way of doing business: Make it easy for our customers to do business with us.
That’s why we changed our hours and became the first air conditioning, heating and plumbing company to offer weekend and evening service at no additional charge. We wanted to make it easy for our customers.
And as customers’ needs have changed, Morris-Jenkins has responded – always making it easy for our customers to do business with us.
That’s the reason we offer:
- Quick service—even on the busiest of days. We do everything we can to get to you the same day you call.
- Easy-to-understand, personable technicians. Seriously, we have rules against them using technical mumbo jumbo.
- Priority service for our VIPs. Enjoy cutting lines? We let you do just that if you’re a Member of our Priority Advantage© maintenance program.
- Courteous and friendly staff, from top to bottom. What can we say? We take after Mr. Jenkins, himself.
Today, Morris-Jenkins is the largest provider of air conditioning, heating and plumbing services in the region and one of the largest in the nation. But we haven’t outgrown our small town beginnings.
We still provide service one customer at a time. One technician to your home, making every effort to ensure that your system provides safe and efficient heating and air conditioning. And every time you call, you get a live, local person who is concerned about your needs.
Thank you for taking time to read our story. We look forward to getting to know you and serve you.